Last Updated: 25/08/2026
This Policy explains cancellation and refund arrangements for novy. subscriptions and physical products.
Nothing in this Policy excludes or limits any consumer right that cannot legally be excluded.
novy. subscriptions are generally sold on an annual billing basis.
The applicable annual fee is displayed before purchase.
A monthly figure displayed on the website represents the monthly equivalent and does not change the annual billing structure.
You may request cancellation of your subscription.
Cancellation will generally prevent the subscription from renewing for another term.
Unless a refund is required under applicable law or expressly approved by novy., cancellation does not automatically create a right to a refund for unused subscription time.
Where the CPA applies, statutory cancellation rights remain applicable. The CPA provides specific cancellation mechanisms for fixed-term consumer agreements, including cancellation on expiry and, in applicable circumstances, earlier cancellation with notice.
Where a transaction qualifies for a statutory cooling-off right under applicable law, novy. will honour that right.
ECTA provides a seven-day cooling-off period for qualifying electronic transactions involving goods or services, subject to the Act's requirements and exclusions.
Nothing in this Policy is intended to contract out of a statutory cooling-off right.
Where a refund is legally required, novy. will process the refund in accordance with applicable law.
Where a refund is not legally required, any discretionary refund will be considered on a case-by-case basis.
Factors may include:
If a subscription payment fails, novy. may provide an opportunity to update the payment method.
If payment remains outstanding, access may be restricted or suspended in accordance with the subscription terms.
Physical NFC products are subject to the consumer rights applicable to goods, including rights relating to defective, damaged or incorrectly supplied products.
Where a product is defective, please contact us with details of the problem.
We may request photographs or other reasonable information to assess the issue.
Where damage results from misuse, accidental damage, improper storage, modification or normal wear and tear, the remedy may differ from that applicable to a manufacturing defect.
Nothing in this section limits statutory consumer rights.
If you receive an incorrect product or your order arrives damaged, contact us as soon as reasonably possible.
We will assess the issue and provide an appropriate remedy where required.
Where hardware has been specially customised, personalised or produced according to customer specifications, cancellation and return rights may be affected by the nature of the product and applicable law.
Nothing in this clause excludes statutory rights relating to defective or non-conforming goods.
Where a refund is approved or legally required, we will normally process it using the original payment method where reasonably possible.
The time taken for funds to reflect may depend on the payment provider or financial institution.
Refund and cancellation requests:
support@novy.co.za
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